Communication Logs:
We retain copies of emails and transcripts of live chats between you and our Independent Adventure Specialists.
Privacy Policy
At Patagoniahero, we are committed to respecting your privacy and protecting your data with the same dedication we bring to our treks and tours. This statement explains how Patagoniahero.com uses and protects the information you provide when using our website. We are dedicated to ensuring that your information is secure and used only in accordance with this policy. *Before we get started.. If you want to opt out of communications at any time: click "unsubscribe" in any email or email us at info@patagoniahero.com with the subject Unsubscribe.
What We Collect
We collect information at various stages of your journey with us: Inquiries & Contact: When you fill out a "Contact Us" form or request a quote, we collect your name, email, phone number, and any details you share about your travel plans. Sensitive Travel Documentation: Once a booking is made, we collect passport details and necessary payment information required for local logistics. Technical Data: Your IP (Internet Protocol) address, used for server diagnostics and to understand our global community's demographics.
Consultation, Chats, Emails
To provide the best possible service, we maintain records of our conversations with you:
Why we keep this?
This allows us to provide a seamless experience. If you speak with a different team member later, they will have the full context of your previous questions, preferences, and concerns, ensuring you never have to repeat yourself.
Internal Use Only
These logs are used strictly for training, quality assurance, and to ensure the accuracy of your booking requirements.
Contact Us
If you have any questions regarding this privacy policy or how your data is handled, please email us at info@patagoniahero.com. We may update this policy occasionally to reflect changes in our services or local regulations.